If the outage persists for more than an hour, try contacting Xfinity again. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. You can use the remote to turn the TV on. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. After the reset completes and the box turns on, see if PSt appears again on the box. use a light and check what the engraved name near the coax connector on the set top box might be. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. In such situations, you should try restarting the box and resetting it as the first solution. If there is an outage, youll see a red symbol over your region. Regarding 1 PST. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. Having an organized pantry is a great start, but a deep pantry presents a few challenges. Using the power button. Examine the battery life of your gadgets. There can be several reasons why only one channel is working on your TV. Find the reset button on the back of the box. In some situations, this can take up to 15 minutes. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. So, wait patiently for around 10-15 minutes. By clicking Accept, you consent to the use of ALL the cookies. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. If it does this continuously, there may be a bigger issue. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. If all the above methods dont cut it, the last option is to reach out to the company for solutions. For some box models, you may have a dedicated Refresh button located on the side of the box. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. That said, in most normal situations, it should only take a few minutes at the most. There are several other solutions, but this is the most viable method. Navigate to the map for any additional information in your area. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. The cookie is used to store the user consent for the cookies in the category "Performance". Is there a menu above the frozen image? Hi @user_69b7dd, thanks for posting to our forums. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This is a common and the most viable method of solving the issue. By: Author Olin Wade (Remodel or Move Stuff). Your email address will not be published. When the Boxes is reset, it may take longer to boot. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Required fields are marked *. Or should I just forget this and stay with my old box? You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. If yes, then this means theres a message from Comcast. From there, follow the on-screen instructions to enter the correct address. Its also important to verify that your TV is on. Sometimes the box can get stuck while in the booting process. Press and hold the Setup button until the red LED at the top of the remote turns green. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Make sure your connections are connected properly. Need help? Yes I have the right connections. You can click on it for further details about the outage. Give it about 5 minutes and put it back to power. So, how can you resolve the problem? If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. How long does it take for cable Box to Boot? Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. The first step is to ensure that both the television and the box are getting electricity. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. 4. We will be glad to help. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Would this indicate a potentially bad box? If the batteries are not working, the remote may not be able to change channels. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You also have the option to opt-out of these cookies. This is not common with other TV boxes in the market today. Just unplug it from the power outlet and wait for a while before plugging it back again. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. My internet works 100% fine and I only have this one X1 box in my house. Also, why does my cable box say case on it? Release the TV mode button when the red LED indicator light turns off. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. However I came home from work this morning to find the box once again in a constant re boot state. Our community is your official source on Reddit for help with Xfinity services. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. The Xfinity Box is offered for free by Comcast. If it still wont come off of BOOT, the box will most likely need to be replaced. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Depending on your box model, you may have several different ways to do so. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. To reset the box, long-press the power button for almost 10 seconds. Wait for at least 30-45 seconds before plugging the cable box back in. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. After showing "boot" on the front of the box, the codes 1PST and 5PST . When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. It should be labeled. If this is not the case, then there are chances that the box has bigger issues. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. What is the Virtual Sundance Film Festival? After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. After rebooting the box, check the settings for the restart option. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. Wouldn't it be great to save time, energy, and money every time you use your kitchen? If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. Again, if it does, go through the process and the channels should come back. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. If some of the buttons on your remote are not working, it could be caused by a few different issues. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. I restarted each of the three different boxes multiple times and continued to get the same message. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. And a code e126 appears; how can I solve it? is the coax connected to the cable in coax connector? From the Help menu. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Connect the power adapter to the wall outlet. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. Xfinity TV is a necessity in our homes today. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. The cable goes through a one-to-three splitter where it enters the house. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Rest assured you have reached the right team of experts to help. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. If all the cables look okay, try restarting the box. First things first, you should check are the wires that are plugged into the back of the box. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. These cookies will be stored in your browser only with your consent. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. If you connected the box using coax cable, switch to channel 3 or 4. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. This cookie is set by GDPR Cookie Consent plugin. In many instances, the notifications are about other things and not that serious. After that, try restarting the box and see if the issue will be solved. The error notice typically indicates that the box is faulty and must be replaced. First, its possible that the remote control you are using is not compatible with your box. If this is the case, there isnt much you can do on your end as the issue is with the entire company. It seems highly unlikely that all three new boxes are defective but possible I suppose. Replace the batteries if needed. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. Hi EminiR2k. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. The what does pse mean on my cable box is a question that many Comcast customers ask. you may have a bad DVR (newer version is a 4k xg1v4). Saying "restart TV box" into Xfinity voice remote. Required fields are marked *. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. What is the meaning of Comcast code RDK 03004? The acronym stands for Primary Service Type.. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. They may, however, activate the box if necessary. Second, you will want to try pairing the remote with your Xfinity TV Box. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. Enter the Samsung TV remote code from the list above. In every case the old box booted fine. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. Can you send us a private message with your full name, name of account holder (if different) and service address? The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. Refreshing your Comcast cable box is a fairly simple process. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Theres a problem with the signals getting to that box. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. Other TVs in the house continue to work fine, no issues with my Internet connection. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. If that is what youre experiencing, try to use any of the below solutions. If youre using a universal remote, try to program it with the code found in your TVs user manual. We also use third-party cookies that help us analyze and understand how you use this website. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. Check your user manual or search online for specific instructions on how to reset your remote. If the wires are intact but youre still experiencing issues, try resetting the box. Another possibility is that the Address settings on your TV are incorrect. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Plus, they can become a fire hazard. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. To add all the Cox Mini-Boxes work fine in the house. If it says HDMI 1, you should turn the TV to HDMI 1. Have an issue or a question search the site. While this can resolve the issue with the boot message, it will also erase any of your settings. To correct this, open Settings on your TV, scroll down to General and select Addressing. This cookie is set by GDPR Cookie Consent plugin. Xfinity is a TV box that connects the TV to the cable. Check back on the box once in a while to see if they have fixed the issue. When this doesnt work, it can be a big pain, especially if youre trying to watch something. The outdoor digital box receives and processes signals perfectly. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? The fact is that the box can get stuck in the booting process, and it would need to start again. It does not store any personal data. 5. However, it can misbehave from time to time. Yes I rebooted the system multiple times. One DVR box, one additional TV box, and one TV adapter. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Check to ensure the outlet and the power strip is working. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. If your box says boot, theres a chance the system might just be frozen. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Its a physical connection problem since one blink signifies no signal. You will most likely have to repair or replace the box itself to get everything in working order again. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The phone and internet work well. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. Lastly, the Tuner settings of your TV may need to be adjusted. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. Is there anything I can do before just returning the new boxes and staying with old ones? If its not on, you cannot expect it to work properly. I'd be glad to ensure that this gets looked into further. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. This cookie is set by GDPR Cookie Consent plugin. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Pst stands for Post and indicates that the box is attempting to boot up. Press and hold the button for at least 30 seconds. @XfinityAnnaThank you for your reply, message and information sent. After a hard reset, it might take up to 15 minutes. Yes my coneection are good. Anaheim. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. This cookie is set by GDPR Cookie Consent plugin. This Xfinity Box is not different from the typical DVR. pressed the power button? Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. Getting Started Kit Installation Overview Videos and Guides. All connections are good. RDK-03004.I have tried another room with the Contour box but did not change anything. is it a DTA? Should I return the box for another one? Highlight the specific message and eventually click Ok on the remote. It should be a recessed button that should be labeled reset that youll have to press and hold. No, Comcast is unable to activate a physical connection from a distance. Create an account to follow your favorite communities and start taking part in conversations. What do I do when my Xfinity box says boot? Restarted several times and continued to get the same message. We look forward to hearing from you! Im certain whatever is going on, that it has to do with the box itself. Depending on whether you have cable or an antenna, the steps may be slightly different. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. Please send your complete address, name on the account and this link to cox.help@cox.com. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Happened to me when I Upgraded. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. The phone and internet work well. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. Lastly, check for any obstructions between the remote and the TV. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. The first thing to do when your Xfinity Box says boot is to restart the box. The cookie is used to store the user consent for the cookies in the category "Analytics". if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. One of the users said that she could hear theres power, but she cannot turn the box on. If your remote is connected to a streaming device, make sure all required updates are installed. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. So, youll have to set up any custom settings again. You can press the box until the screen flashes. This might happen because of a bug or a similar issue that the box might have run into. Received message that "We are having some trouble . Can't change channel on your cable box? Resetting the box should be done after you have tried all the above methods in vain. If it still does the same thing, go to the next step. It can even take longer or forever. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. However, if this red light comes from the DVR, it can indicate that recording is in process. 3. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Keep in mind that this will cause a brief interruption in your services. Similarly, why does the Comcast box state its time to boot? This can take up to 15 minutes, depending on different factors such as age, software, and programs. Second, you will want to try pairing the remote with your Xfinity TV Box.
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