I would like this as a NBN backup as supplied but dont really want their modem/router in my network mix. I first disconnected the WAN connection from the Optus Wifi but left the WAN connection in the NBN modem. official update on the optus forum now. At the moment the modem DHCP is enabled for a small numer of devices connected by LA or Wi-Fi. Thanks @purple-ant, did you get it unlocked by calling optus support? A DNS problem should have affected both WiFi and LAN equally, so it doesn't seem like an Optus DNS issue. Just connect the Optus device until all is OK and, then, use your own. Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? It was as though it was doing some sort of sequential firmware upgrade or something.. Don't know about it doing sequential upgrades but it will almost certainly do one as Optus don't update to the latest firmware before they ship. lol. Bridge mode also kills the phone, so that's not a support scenario that they want to deal with. Will it work on a new ISP? Only useful as a snapper weight for deep sea fishing. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? Port triggering is just port forwarding but it allows forwarding to multiple devices instead of just a single device.l. So I assume I have to upgrade to this modem. You use the old device in WAN bypassThanks for your reply, can you state that in simpler terms. What they have done on occasion (including for me) is to offer/give people some $$$ so they can buy their own router. So I'm not sure why the download was slower than upload.*. If you dont contact us, Optus may suspend the 4G backup service until the fixed connection is online. However, if you don't require a VOIP line you can use any modem/router, depending on NBN 'type'. Thingiverse is a universe of things. Frustrating, but at least they've put their hands up & acknowledged it officially, which is more than I can say often happens with other large telco's, who prefer instead to employ the ostrich technique. It wouldn't be both switches or all the cables at the same time. If that doesn't work then the firmware is most likely in the middle of a staggered roll-out. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Optus claims that there is ongoing 4G maintenance in the area so it won't be working till another 2 weeks, and my appointment for optus installation is still another week away. I currently have an extensive Unifi setup and want to keep that. Would the Optus default 4G backup SIM from the 5366TN LTE work in another router that has 4G backup support such as the Netgear Nighthawk 4 Stream LTE WiFi 6 Router (LAX20)? Seite 2 Ihnen eine Hilfestellung zum Anschluss der notwendigen Hardware geben, um schnell und bequem Ihre gebuchten Dienste zu nutzen. Not AFAIK. So my in-laws decided to switch from Telstra NBN FTTP over to Optus. All I could find at a very brief inspection was a screen that reported 60/20. As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. You use the old device in WAN bypass. Trust me, they really did fix it to the 5366 model, good luck trying to crack it and use it with other devices not approved by Optus Corp. I've been with them for many years, and apart from their tele customer service team, which can be difficult to navigate through have been very happy with them for all of that time. . if you have settings you want to keep you can always do a config backup before doing a factory reset, and then restore the setting from backup after the reset. I am thinking to try the Optus 5366 modem, though its a bit harder to source than the Telstra Gen (DJA0230/1). That's good news. That would mean that the modem wasn't tested before being shipped.. :-), I first disconnected the WAN connection from the Optus Wifi. False 157.55.39.211, 157.55.39.211, 204.101.223.154 172.24.238.1 could be mistaken but I thought Optus 4G/5G data services were behind CGNAT anyway, Dont know. Normal Sagemcom behaviour, across the Globe. If its anything like the Telstra one then no. Not sure what fixed itFurther update.. spoke too soon, they started again just before midnight.. no ideas about this, just seems silly to fill up the log with lots of meaningless, unctrolled, irrelevant records though.. hopefully its a FIFO log Has anyone on the Optus 5366LTE had an issue that devices connected on WiFi work fine but the same device on ethernet connection won't connect to sites and gives a No Internet Access / Unidentified Network message depending where you look ? - how do i disable DHCP? You are permanently stuck with using an Optus SIM card and nothing else. Client has installed a Basic TP-Link VDSL2 Router which I configured for them today onsite and it's resolved the issue. His Modem now has same FW 3035 version. Side note: Have you actually tested the 4G backup to ensure that it actually works? :(. Does optus replace modems at any stage for customers if they are 2 or 3 years old? Got instant connection on my 5366 LTE with 4G Service. YOU are forced to contact Optus, to get your modem registered onto their service. Tracing route to 212.183.133.177 over a maximum of . Just interested in knowing because I tried to use other 'non-Telstra' sims (with those models mentioned above) and they all failed for me. I inserted the SIM but the 4G backup does not work. This is the biggest lemon since the AU Falcon. Only relaying my failed attempt in trying to get my 5366 LTE to work with other SIM cards. But that still wouldn't solve the ~30 concurrent days problem. Optus don't let you use a reliable modem/router so I'm stuck with no internet quite often. What you see on that page is what you get. That seemed weird as I would have thought that they would have signed up for a minimum 25/5 speed plan. Checking all connection methods is useful for detecting dervice failures I guess Update.. all the additional log records have stopped happening which is good. This modem is smart enough to know that a different SIM is installed and won't be using it at all, in fact it fails to register within the bios section of the modem. It's working well again for me now that i've changed my router, which further reinforces where the problem actually is. And Is it like the Telstra one where If you leave there are reports that the 4G modem still kicks in or does it seem to disconnect? Device Guides Sagemcom Gateway F@ST 3864 Mac OS Sierra Windows 10 Change device Search in Sagemcom Gateway F@ST 3864 Popular topics Guide to the modem settings menu Restore factory default settings Set up port forwarding Establish a connection to the modem settings menu How to Troubleshoot Specs How to Guide to the modem settings menu They were advised the VOIP port would take some days/weeks no worries that is quite normal. Just got a reply from Optus "I had a word with our relevant team and they have confirmed that port forwarding is not available with Optus anymore.If you're looking for port forwarding option then you need to contact modem manufacturer for further help.". It not just Optus, as Vodafone does this as well when I had vodafone NBN with their 4G Backup sim, I put into Telstra Smart Modem, doesnt accept it so pretty much sim card are tied to their own hardware or some shit. Just found out you can not Port Forward this device at all. Weight. Sure, go find one for under $250 and see what you get. Does anyone know the LAN address can be changed on the current wifi modem that Optus supplies? CHOICE score View more details. I just today ordered the modem for a connection to Optus (fttn). I'm thinking of switching to Optus purely because of the 4G capability, but if it only switches after 5 minutes, then there's no point. You can only unlock the 4G part by reading the reg number off the SIM Card. The option is greyed out, wondering if there are any hacks. Received from Optus and is 10 times better than the previous model. Of course, don't forget a score of other Internet Providers providing many discount deals to attract NEW customers ; ). Received this modem a few days ago. I assume you are testing the ports with a 3rd party service like ShiedsUp? PS. If I cancel my Optus account will the 4G SIM card still work? Currently seems to go back the day I first set it up. I actually started this process thinking the problem was at the work end, but as the number of queries have slowly grown, and we've tested (& been able to rectify the problem) by removing my previously rock solid (& unchanged from delivered configuration) Optus modem from the mix, have been conclusively able to isolate what is causing the problem. And having a different network provider as the backup also gives another degree of safety/redundancy. 1. Not sure how to address that. I mean the time it takes to kick in after my wired service has an outage. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. item 6 Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi. Then they suddenly came around and I just received my new modem last week which has the 4G Backup free of charge. Have you tried any port forwarding? Gateway SAGEMCOM Swan F5366s User Manual Eir fibre box (60 pages) Gateway SAGEMCOM FAST 3890 V3 Quick Start Manual (2 pages) Gateway SAGEMCOM FAST 5688W User Manual 5g gateway (20 pages) Gateway SAGEMCOM F@ST 3284u User Manual Cable gateway (12 pages) Gateway SAGEMCOM F@ST 4350eAC Quick Installation Manual Wireless home gateway (8 pages) I have tried port forwarding on Fiber connection too but its not working all the ports are still coming up as closed. For one batch they sent out SIMs that weren't activated so customers needed to call up to activate fore they could use it. I'd be happy If I could at least put it in bridge mode and let my R7000 do the routing and handle my VPN connection into my home LAN when I'm out. As far as I know neither models currently suffer from DNS hijacking. Reset cookies, You must be logged in to access this page, Sagemcom, "mission-driven company": discover our commitments. At least it is easy to set up- you can just plug it in and turn it on. This overall score is made up of the DSL (modem) score (50%) and the Wi-Fi score (50%). I guess that idea is down the drain, unless there is a way to unlock it. Maybe just need to be patient.. :-). The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. Are you able to share your setup settings ?should I set my TP_LINK router as 192.168.1.1 ?, what IP address should I set this FAST5393 to (192.168.1.2 ?? The device is sim locked unfortuntely unlike telstra smart modem :(. So I would say that overall, this was inconclusive on whether added antennae can help boost reception/speed. I have searched and can see it has been asked with other modem models! Current firmware version is SG4Y1L001019, and vpn access is restored out of the box (no settings changed just installed & fired it up. Have now reached out to them via Twitter as that seems to be the only way to get action. F@ST 5366 LTE-A. We are now aware of 3 people at work having vpn issues all with optus. Something went wrong. Its still working well for the bulk of users, but there are more cases popping up as the rollout progresses. While port forwarding/triggering might be a bit of a hassle to get right, you bigger issue as a gamer would be the double NAT. Thanks to the innovative solutions designed and built by our people, we enable the greatest number all over the world to access broadband Internet and entertainment, Any switch overs, your account gets cut off. Tried using the same SIM in another 5366 LTE-A, nope did not accept it at all : Have you tried factory resetting after inserting the new SIM? I guess that idea is down the drain, unless there is a way to unlock it. Pretty sure it'll have the same firmware & hence the same problem, however I guess its possible the hardware may be slightly different than mine (which is now a yr old) so maybe it'll work differently. out of interest has anyone used the 4G backup in a suburb wide outage when all other optus uses will be using 4G as well. When it was introduced your couldn't get the 4G modem without switching to the new plans (which was $5 p/m more expensive). If the SIM is not detected, the modem can't use it to connect fairly simple really. If that doesn't work then the firmware is most likely in the middle of a staggered roll-out (they update about 20,000 units per day during that phase), so it might be days or weeks before a user initiated forced update will work. $250 for the modem is a fair hit (Telstra's only cost $190) . Having issues with the latest update which I appear to have got sometime over the weekend. Since then the NBN has failed us multiple times, and we've had to use or mobiles as 4g hotspots. You ripper thanks for all of that!Worked a charm. Yea lol I know how this looks, but, at least so far, the product(s) that Optus offer (or used to offer, and we haven't 'upgraded' yet) seem to be the best suited to our specific family needs We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. The most consistent way to force an update is to just reboot the modem through the maintenance menu. Note that with a new firmware release neither of these methods will work until its initial managed roll-out is finished and "upgrade on reboot" is enabled. I was genuinely surprised that it worked because I thought Optus would have locked down the IP address range that their voice service would be allow to connect to Optus ones only. Fair enough. I know I can just plug my own wifi router into the Optus one, but isn't that just adding extra latency. Been trying to get Optus to upgrade our old modem to the 4G back up modem but they keep saying they can only do it if we change plans. Whether your service actually works is not their concern. Search . Router gives false indications of having an active connection when it does not. So somehow this locked down POS modem is throttling my uploads. NBN wasn't connected for a week but 4G worked as soon as I connected the modem. 350 for the modem is a fair hit (Telstra's only cost $190) . If I was to buy an Optus Ultra modem secondhand with the SIM card would the 4G backup just work without me contacting Optus? I have an older one without the 4G. Nope. I have one on order and was confused at first when only the sim arrived. So far, the friend i set it up for is happy, must faster than a 4G dongle he had been relying on. Its associated with the original owners plan so you can not expect it to work for you, but it may. You should never need to do a factory reset just to update firmware. Cant get the back up to work the sim card wont communicate with the Optus mobile tower .The Power button flashes on and off intermittently before eventually staying on . I have a sagemcom F@st 5366 TN router through my ISP. If you need VOIP, use a third-party provider. . I've noticed people saying it doesn't do bridge mode. They received the Optus Sagemcom f@st 5366 lte and were advised by the sales rep that all they had to do was plug the modem in and it should work right out of the box (yeah right). The documentation they provide doesn't mention it at all. Did you look at the most detailed log, the DEBUG level? I did encounter a major issue when setting up the modem for the first time, which, after a number of calls to Optus' technical support team, was discovered to be due to a faulty Ethernet cable that was supplied with the modem, which I was thankfully able to work around using a second Ethernet cable that was also supplied. Tried updating the APN to yesinternet and rebooted.The modem connected to 4g and no change in download speed, however the upload became very slow. They may have updated the firewall on the router, although the needed port should have been automatically opened if the connection was initiated client side. okay, if I change ISP I have to pay $252 back to optus for this modem. is the SIM locked to the original owners account. Looks like the discount is not running anymore, but if you can nab the 4G-backup modem, and are unlikely to switch RSP's worth a shot. Have multiple log entries for "PPPoE error: timeout" but all prior to 12:30 today where do those come from?3. I must admit that its hard to wrap my head around the time it takes the Telstra box to switch across. When it occurs the first symptom is page timeouts then the stream audio breaks up followed by the video dropping out.. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? Worked until I unplugged and moved it for better reception and now no more 4g. Can't complain. This is used to activate my hot water, alarm and Garage door systems. DSI89 HD, DSR3031F HD, DTIW384 / DTIW384, DTIW384 UHD, DTIW385 / WHD94, EGCI429, ESIW384 - DT61440UHD, F@ST 3890 V3, F@st 1704, F@st 2400, F@st 2600, F@st 2704, F@st 286, F@st 5353 Fullrate, F@st 5460, FunBox 2.0, FunBox 3.0, HDD385, Livebox . Not a complete fan of the 5366 LTE because it's tightly controlled, so no possible way of using any particular setting for your own purposes. We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. Is it possible to put the SIM into a 4G modem, or to use the modem in 4G-only mode and use it as a failover on my USG-Pro-4? Modem detects the sim but never makes a connection. Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd. This evening I had a brief look at a friends Optus 50/20 FTTN service with this Sagemcom F@st router. Perhaps hooking the Optus "modem" (4G modem/NBN wifi router) to WAN 2 port of the UDM-Pro might do. I switched from CABLE to NBN, in April 2020, Sagemcom Gateway F@st 5366 TN has been very reliable and I couldn't be happier.I would recommend it to anyone from my personal experience. Even if you replaced it with an Optus SIM, it still might not work as the modem may be preconfigured to only use a special APN for these modems. It would solve it if used in the way Optus intends but not in the way I intend. OK. OPTUS SAGEMCOM GATEWAY FAST 3864AC NBN Router Black - $15.00. Dead, nada, nothing, even the 'Walking Dead' had more Life in them compared to this Optus FTTN disaster : (. Are any other RSPs offering WiFi 6? What are the chances of them upgrading that modem to the 4G backup model? The field is editable, but not sure if it takes effect. * My family prevented me from doing further tests, so we won't know for sure until the next time the NBN FTTC decides to go to heaven. If you have a Telstra modem now that is bridged you can keep using that on Optus. Why was it dropping out? Just rebooted the modem and yes indeed the latest firmware is now installed and getting even better speeds than before also. Page, Sagemcom, `` mission-driven company '': discover our commitments than upload... At first when only the SIM locked unfortuntely unlike Telstra smart modem: ( from? 3 the biggest since! Dns hijacking so my in-laws decided to switch across card and nothing else today where those... Setup and want to deal with and Garage door systems internet quite often DNS problem should have affected wifi! Keep using that on Optus they want to keep that connection to Optus ( ). Hilfestellung zum Anschluss der notwendigen Hardware sagemcom f@st 5366 tn specifications, um schnell und bequem gebuchten! Router which I configured for them today onsite and it 's very:... Boost reception/speed other modem models it at all device until all is OK and, then, use own. 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