thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. I made several hundred dollars. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. by Makenzi Wood. Recent recommendations regarding this business are as follows: "Buy only new with tag items. SCAM SCAM SCAM! Mind you, that all of these items were clean and mostly unworn. I did sign on and could get online, but everything is blank. Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. And the consignor or, in this case, supplier should be allowed access to personnel and to the listings if there is a problem Otherwise, someone has conceived of a "cheap" way to obtain salable items to make a huge profit without much, if any, benefit to those who are foolish enough to send items there. BBB is here to help. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. I had to call twice. Total scam!!!!! There is plenty wrong here. The consignor would receive somewhere between 40 or 50% of the proceeds. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. US. That's how they get ya! I believe this was in June or July 2020. They paid me $9 for someone else's clothes! Reply. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. There were some really cute clothes but they were too big. I was put off and told it would be a while. ThredUP review ThredUP is the online equivalent of a traditional consignment store. 3,453 reviews for ThredUP, rated 3.52 stars. After reviewing, they accepted 18 out of the 24 items. They paid me for someone else's crap! If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. Some reviewers felt the garments did not meet the advertised as-new quality. Then I complained to the BBB because in Sept NOTHING. I got screwed! Use their free credit they give you, get a piece of clothing for free and then run like hell! BS! Read real customer ratings and reviews or write your own. Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. This was a | bug we were aware of and actively fixing. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. By November 11, my listings went up. After a few months, I contacted and asked what the status was. BBB accredited since 8/8/2013. Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? Contacted customer support and was given an automated "Too bad" response. Online Shopping in Oakland, CA. You might want to read the shocking complaints about thredup.com in my thredUP review. Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. The items were sent in the same box. I'm glad it was only a $25 Vera Bradley bag. I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. Thredup responded to the BBB trying to make ME look like the fraud. Read more. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Jobs. About ThredUP.com. They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. All rights reserved. Use this comments board to leave complaints and reviews about thredUP. Basically, the complaints are the same as those we summarized above: low payouts and slow service. My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). BBB remains operational and focused on serving our business community. The remaining items were all listed at $4.99 apiece. You might get the fake/counterfeit item which I did. 151 thredUP reviews. Some links below are from our sponsors. Use their free credit they give you, get a piece of clothing for free and then run like hell! A free inside look at company reviews and salaries posted anonymously by employees. designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . The overall rating of the company is 2.0 and consumers are mostly dissatisfied . Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. Let the consignor beware. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. Clothing & Accessories, Write a Review. You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. Complaints & Reviews. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! A free inside look at company reviews and salaries posted anonymously by employees. We DO NOT remove reports. BBB reports on known marketplace practices. Ms. Malisa Davis, Customer Service Specialist. About one-third of the clothes were missing. Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. Recent recommendations regarding this business are as follows: "Don"t know", "Don’t waste your money", "Do not buy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. When I inquired, I was told in no uncertain terms that these were "unclean." They told the BBB that I had (11) different accounts! Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. Thredup - never received credit for a bag of designer clothes. thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. SCAM SCAM SCAM! While thredUP customer service does respond to each of the thredUP reviews on BBB, it … Note that I previously did this process in 2019 and had no problems. I closed those accounts more than a year ago. NOPE! I recently made a return of two items… I recently made a return of two items to their company. That is the nuttiest of all and downright laughable. Think again. I would only go to this site to use your free $10 credit and then run! By the time I received this, I could not access the items listed. WELL now NOV and still nothing! If you are seller, like other people said, be away. ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. 3.0. thr edup.com. Share. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business969 Broadway Ste 200, Oakland, CA 94607-4017Email this Business, Need to file a complaint? A real consignor does not do business this way. A free inside look at company reviews and salaries posted anonymously by employees. I am thredUp with paying full price: A review of thredUp. I didn't get a cent from the actual clothes I sent them!! There were no holes, stains or rips and they were all brand name clothes. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. BBB Business Profiles are subject to change at any time. Oct 14, 2020 . Reply. The negative reviews from shoppers were focused mainly on cost or issues with fit. ThredUP definitely doesn't have an F on the Better Business Bureau - they actually have an A: ThredUP.com says they are just like a consignment shop, except they exist completely online, giving the average family the ability to buy and sell children’s clothing without ever leaving your home. I am really hard to fit because I have no butt and small hips and legs. thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. ThredUP ranks 420 of 2139 in Footwear and Clothing category. I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. Took ThredUp over 1 month to review my bag. thredUP ranks 1st … US. As a matter of policy, BBB does not endorse any product, service or business. ELAINE 2 reviews. See BBB rating, reviews, complaints, & more. The box came barely taped shut. Date. General Search. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. Furthermore, attempts to contact anyone were useless. I have never seen the Chat function work. Asking for the items back was not an option unless you paid ThredUp. I believe this to be a scam. So I thought "well, maybe someone who lived here before me had an account, since we just moved here within the year?" Specific Search. In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. Do yourself a favor and do some research on the company before falling for their bs scam like I did. My thredUp Buying Review. I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. Be careful when you buy something from… Be careful when you buy something from ThredUP. I filed some complaints but was told to come here by the state of California consumer protection. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. thredUP is the world’s largest online thrift store. I am a new customer (first order at the… I am a new customer (first order at the end of December) and have been happy with my purchases. My complaint relates … There were online ads online for Cleanout Kits everywhere in 2020. © 2004-2021 ComplaintsBoard.com. The messages you typically receive at cut-and-paste ones with someone's name on them. Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . Was told my items had stains, rips and wear when they DID NOT! thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. My daughters literally watched me box them up. 2,124 people have already reviewed thredUP. Just a tip. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. Some of these were new and cost about $80 or more! And I only get $1.40?? Immediately, I smelled a rat. SCAM SCAM SCAM! Updated June 7, 2020. Find your favorite brands at up to 90% off. What to Expect In This Thredup Review. Somebody is making money and it’s clearly not me. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. I filed a report with this BBB. What about the thredUP reviews on BBB? After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. NO reply thru cs or nothing. I'm so hard to fit. New is nice but “gently used” + saving money is waaaaay nicer. ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. ELEVEN accounts! In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. There is false advertising happening here. As I said before, the listed phone number is not a regular number. Thredup responded to my BBB complaint with a lie. Review of ThredUp Pro’s. Then, it is too late. But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. If they want free supplies, then sat so. They have a ton of complaints on the BBB website. ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. Voice your opinion today and hear what 2124 customers have already said. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The chat never works. BBB Business Profiles may not be reproduced for sales or promotional purposes. A normal consignor would start listing them at half that price and lower it as needed. SCAM!!! Do you agree with thredUP's TrustScore? This time I was to have a totally different experience, one that I hope others do not face. How BBB Processes Complaints and Reviews. The last message asked me whether I wanted to "merge" my accounts! 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. I only kept one item from the box. I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … In the beginning, I created an account to shop. They used to be so efficient and responsive - they lost me as a customer. THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. We’ll guide you through the process. BBB Business Profiles generally cover a three-year reporting period. Here For You During COVID-19 NEW! It also gave me access to price list. Bottom Line. In my case, ThredUP was taking $4.80 from each $4.99 listing. The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … Useful. I would be careful about this company. First I sent my bag in at the May 2020. ". The opening flap wasn't sealed and it was obvious someone tried to look inside cause the tissue paper was ripped. Interestingly, they have listed on of my new with tags sweaters online for $25.99. You have no way to speak to anyone at this company. I could not do anything or reach anyone. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. I see them listed on their site but they're not even crediting me for them. There should be complete transparency. They are paying me an average of $1.40 per item. Share your voice on ResellerRatings.com There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! I have to try on all pants and jeans because the sizes run different. Overall, I was pretty happy with my experience using thredUP. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There never were any notifications from ThredUp as any other business would have done. Share. About half of them were new. ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. They even have an F rating on the BBB! BBB remains operational and focused on serving our business community. Do yourself a favor and do some research on the company before falling for their bs scam like I did. They even have an F rating on the BBB! The Better Business Bureau gives thredUP an A, which is pretty good. The phone number does not take regular calls. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. First, this is not a consignment store. Finally, I tried to close the account online. Read about their experiences and share your own! I would suggest that you put a length on your belt descriptions. Here's how we make money As I've gotten older, I've learned one key fact about shopping. Used to love them! They sent message saying due to covid it would be Oct before they did payout. Share Report Copy. That was untrue. Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! Useful. Company returned items it did not use. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 170 thredUP reviews. I checked every item. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. 167 thredUP reviews. You got a bag and a free shipping label.